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Summary The purpose of this job is to provide administrative services for shop
operations and the general maintenance of the company’s internal fleet.

Essential Functions

1. Ensure the accuracy of shop functions including repair orders,
inventory, invoicing, and other reporting mechanisms

2. Respond to calls for repairs, initiate repair order (RO) document, and
communicate status of repairs to Drivers and Region Transportation
Managers (RTM)

3. Coordinate scheduling of inspection and preventative maintenance
with Drivers, RTMs, shop team members, and external vendors; ensure
completion of work before due dates; distribute all required federal
documentation to appropriate vehicle and support center team for
purposes of filing

4. Complete shop administration functions to include payroll, parts and
supply orders, and company facility and equipment inspections

5. Issue parts to mechanics, maintain inventory, and ensure that ROs are
correctly detailed at time of parts distribution

6. Monitor inventory levels based upon a predefined minimum/maximum
order setting, order parts when needed, and execute all stages of
inventory transactions in shop operations system

7. Prepare all shop related invoices for processing at Sales and Support

8. Perform daily, weekly and monthly physical audits of all shop inventory,
tools, and shop-related items

9. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level

10. Ensure all activities are in compliance with rules, regulations, policies,
and procedures

11. Complete other duties as assigned

• High School diploma or equivalent certificate required

• Associate or bachelor’s degree in accounting, supply chain, or logistics
degree preferred

• Minimum two years’ experience with heavy truck parts sales or
inventory preferred

• Minimum one years’ experience in a customer service position

Specialized Knowledge

• Intermediate Microsoft office skills

• Knowledge of inventory control and bin locating preferred

• Experience as a service writer and experience with Heavy Duty Class 8
trucks and trailers preferred

• Excellent written and verbal communication and listening skills

• Ability to positively interact with Team Members and shop co-workers

• Ability to multi-task and manage multiple responsibilities successfully in
a dynamic environment

• Ability to follow directions, direct a team of peers, and ensure quality of
work is maintained

• Ability to analyze and problem solve

• Strong organizational skills and attention to detail


Travel required is less than 5%

Physical Requirements & Working Conditions

• Climb in and out of tractor-trailer units

• Lift up to 50 pounds

• Able to work irregular hours and in a variety of temperatures and
weather conditions

• Stand for extended periods of time

• Operate a forklift or material handling equipment

• Bend, stoop, and twist

• Climb ladders

This job description indicates the essential functions of the classification and, in general terms, the type
and level of work performed as well as the typical responsibilities of Team Members in this
classification. The duties described are not to be interpreted as being all-inclusive to any specific Team
Member. Pilot Travel Centers LLC (hereinafter “PFJ”) management reserves the rights to add, modify,
change or rescind the work assignments of different positions and to make reasonable accommodations
so that qualified Team Members can perform the essential functions of the job. Nothing in this position
description changes the at-will employment relationship existing between PFJ and its Team Members.

Privileged and Confidential Information of Pilot Flying J

PFJ is an Equal Opportunity Employer. PFJ complies with the Americans with Disabilities Act (ADA), as
amended by the ADA Amendments Act (ADAAA), and all applicable state or local law. Consistent with
those requirements, PFJ will reasonably accommodate the known physical or mental limitations of
otherwise qualified individuals with a disability if such accommodation would allow the individual to
perform the essential functions of the job, unless doing so would create an undue hardship and/or a
direct threat to the health and/or safety of the individual or others. PFJ encourages both prospective
and current PFJ Team Members to discuss potential accommodations with PFJ. Signatures below
indicate the receipt and review of this job description by the Team Member assigned to the job and the
immediate supervisor of said Team Member. Apply Now